We are sorry that this happened, and we have definitely been there. We understand that mistakes happen, and we want to do whatever we can to get your Loopy to you ASAP!
We do our best to speed up processing and shipping times, so there is a very small time gap to cancel/change your order or change the address of your order. If your order has not been processed and printed by our team, please email us right away so we can edit the address. However, if your order has been printed, it is extremely challenging to track down any order. Therefore, we cannot edit any orders from this point forward.
Please review the following policy:
If you have made an error in entering your address, we will be happy to get it reshipped to the correct address once it has been returned-to-sender.
Also, USPS offers Package Intercept if you are shipping within the United States. If your package has not been delivered or released for delivery and it is eligible (must have a tracking number), USPS will make every effort to locate your item, redirect it, and deliver it to the correct address. If your package is rerouted, you will have to pay the package intercept fee plus the estimated package shipping cost. To do USPS Package Intercept, you will need to log in to your USPS account and submit your request.
Sometimes, if you call your local post office before a shipment arrives, they can hold the packages with the incorrect address. This works well if you have moved but are still local. Be prepared with proof of identification and your previous address.
If this is not your preference or the item is never sent back to us, the other option would be to refund your order, minus the cost of shipping and a 40% penalty because we cannot restock it.
This policy is not our preference, nor is it our first choice. However, the simplest solution to this problem is to carefully enter and review your address as you are placing your order. If you realize there is a problem with your address, please contact us as soon as possible, and we will do our best to fix the issue or provide you with alternative solutions!