Our Super Loops are shipped on a piece of glossy card stock. This allows the loops to stick to it, allowing for less waste and faster shipping! However, sometimes during transit, the loops slip off these sheets. We recommend checking this new card stock and the bottom of the shipping envelope just to double-check! If you cannot find them, please reach out to our team at email@example.com with your order number and a photo of your packing slip, and we will take care of the issue.