Warranty Policy

All of our Loopy Cases and Super Loops are covered by our Loopy Lifetime Guarantee.  This warranty covers any issue with your Super Loop and any manufacturer defects. This also includes any items damaged during shipment/delivery.  Please read the following to learn more about what is covered and scroll down to the bottom of this page to learn how to get in touch.

For orders 3 years and older, we will provide a gift card equivalent to the original price of the item. This gift card can then be applied towards the purchase of a new Loopy. Please contact our customer support at team@loopycases.com with your order number and a photo of your case. If you do not know your order number, please provide the name, shipping address, and email address that would have been used to place the order. Thanks!

What is covered by our Loopy Lifetime Guarantee:

  • Items damaged during shipping (must contact us within 7 days of delivery date to be applicable)
  • Manufacturing defects
  • Non-cosmetic fitment issues that hinder the performance of your Loopy Case and its ability to protect your phone

What is not covered:

  • Normal daily wear and tear
    • Please note that minor scuffing, scratching, and the natural yellowing/discoloration* of clear/lighter colored bumpers are classified as normal daily wear and tear and are not subject to a warranty claim.  Loopy’s job is to protect your phone from these types of things, therefore, it will take on some wear in the process! 
    • *Our clear bumpers are made from a TPU blend. Clear and light-colored TPU can potentially yellow or discolor over time due to the natural aging process which can coincide with certain chemical reactions when exposed to excessive amounts of heat, UV light, and chemicals. The variance of yellowing/discoloration simply depends on the environment and consumer’s habits in which the case is used. We recommend one of our cases that comes with a darker colored bumper if this is something of a concern for you or something that you’ve dealt with in the past! Please note that frequent contact with dyed materials or heavy exposure to direct sunlight can potentially increase the chances of discoloration or yellowing of clear bumpers.

  • Items purchased via 3rd party
  • Intentional modifications
  • Loss or theft of product

All items must be purchased directly from LoopyCases.com in order to qualify for a warranty. Items purchased via 3rd party (i.e. online swaps/resellers, purchased secondhand from another individual, etc.) will not be subject to this claim.

Our Loopy Charging Cables are backed by a one-year guarantee. We offer a maximum of two replacements during that time period. If you experience any issues with your charging cable within one year from the delivery date, please send over a photo of one of the ends of your cable cut off and we will get a replacement shipped out!

Our Loopy tempered glass is backed by a 30-day guarantee.

If you experience any issues with your tempered glass within 30 days from delivery, we will warranty this and send a new one completely on the house! If your order is over 30 days from delivery, we will be more than happy to honor 50% off a replacement.

T-shirts, stickers, and other apparel qualify for a 60-day warranty for manufacturing defects only.

Any case subject to warranty may only be replaced by the same model that was originally purchased. No exceptions will be made.

To submit a warranty claim, please reach out to us here and include:

  • Order number
  • Full name on the order
  • Email used to place the order
  • Full current address
  • Minimum of 2-3 photos showing the issue(s) at hand and a brief description of the issue

*Please note that warranty cases cannot be exchanged. Also, we are unable to send collab cases as a warranty replacement. 

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