Thanks for getting in the Loop! Life in the loop can oftentimes take some getting used to and we truly encourage you to use your full 30-day trial to really test out your new Loopy and see how much it truly affects your day-to-day life before making a decision to return. Due to needing to keep a close eye on inventory, we are no longer accepting any exchanges. Please return and re-order the correct Loopy directly from our website.
We will not accept any returns after 30 days from the delivery date. Please note, if a return is received and it was postmarked after the aforementioned date, Loopy reserves the right to return to sender and the purchaser may be required to cover any additional shipping fees. Refunds will go back to the original payment method used for checkout at the time of sale, otherwise, a gift card will be issued.
Used/applied screen protectors are not eligible for a return/refund. If the tempered glass packaging is opened but unused, there will be a restocking fee of $5 USD.
Please send the original order back to us at:
209 W Main St
Griffith, IN 46319
Please include a note inside of the package stating your original order name, email, or order number. If we do not have this info, we cannot guarantee that your return will be processed. Please reach out to us at firstname.lastname@example.org if you are unable to locate this information and we will look into this for you!
SHIPPING LABEL RECOMMENDATIONS:
USA: We recommend using the United States Postal Service (USPS) First Class. You can print out a label HERE and simply place the package with the label back in your mailbox! :) If you would like us to email you a shipping label, we would be more than happy to do so. Please note that this cost will be deducted from your refund once processed. If you do not want a prepaid label, please note that it is highly recommended to use a trackable shipping service with insurance, as we are not responsible for return shipping issues.
INTERNATIONAL: We recommend using your local postal service such as Canada Post (for Canada) or Royal Mail (for the UK). If you head to your local post office, they can assist you with setting this up!