Thanks for giving Loopy a try! Returns are pretty rare for us, so we'd like to mention a few things before returning:
1) Sometimes it takes a little bit to get the hang of Loopy Life! Please keep in mind that you have 30 days to try Loopy before you need to return it, so you have plenty of time to give it a shot!
2) Please note that we do make LEFTY and RIGHTY model Loopys, so a different orientation might be something you need! We're happy to set up an exchange if necessary. Also, we'll attach a quick photo to this email showing how we hold our Loopys here at Loopy HQ! It's worth taking a peek at to see if you're holding your Loopy the same way :)
If those do not work, here are the return instructions below:
To return your Loopy, please send the original order back to us here at:
PO BOX 230
Schererville, IN 46375
*IMPORTANT* - Please include a note inside of the package to remind us what to do and stating your original order name. We'll take care of this as soon as we receive it!
Thank you for giving us a shot! We appreciate your early adopter mindset and we'd love to hear your feedback about what you liked about being in the loop and why you decided to return!
P.S. We recommend using USPS (if possible) for the return because they're pretty quick and it only costs a few bucks :D
If you ever need to get in touch with our awesome customer service team, please click the green "Help" button below!