How strong are the loops?
We upgraded all of our Loops to our new Super Loop in November of 2016! This loop is made out of a top shelf medical grade material, making it very strong and durable. We always recommend grabbing a second Loop with your order simply because they are fun to change (they're great to have for switching it up every once in a while) and also to always have them so you're never out of the Loop!
Also, if you're traveling it is always wise to bring a secondary Loop. When riding rollercoasters, or anything of extreme nature, be sure to check your Loop for any wear beforehand! :)
How does the loop stay secure and in place?
Loops stay secure in two ways:
1) Loop holes: The Loop holes are a specific size to keep the Loop in place and also allow for easy installation/switching of the Loop!
2) Friction: The friction between the silicone loop and the inside of your Loopy case keeps your Loop securely in place. Together these two points of security working together can withstand the tug of a 10lb weight, which is pretty awesome since your phone weighs less than a pound! :)
How do you change loops?
It's super easy to switch out and adjust your Loop! Here's a short video where Jim takes you through the install and shows some cool tricks along the way: https://youtu.be/tC5nkqJf3os
PRO TIP: If it’s still difficult to pull the Loop out, try doing so under the sink with soapy water. Not only do you get a clean case, but it makes Loop changing much easier :)
If you ever need to get in touch with our awesome customer service team, please click the green "help" button!