We can assist you with a return, although it sounds like you might have an installation issue going on. We would like to rule out this issue!
Here's a quick video on how to do an install. This should knock out any issues! Please note that both loops should lay flat downward.
If that doesn't help and you still need to return your Loopy, we will, of course, accept a return. Here are the return instructions below. If you have any questions, please let us know!
To return your Loopy, please send the original order back to us here at:
8317 Calumet Ave.
Munster, IN 46321
*IMPORTANT* - Please include a note inside of the package to remind us what to do and stating your original order name and/or order number. We'll take care of this as soon as we receive it and email you when your return has been processed. Thank you! :)
P.S. We recommend using USPS (if possible) for the return because they're pretty quick and it only costs a few bucks :D
If you ever need to get in touch with our awesome customer service team, please click the green "Help" button below!