Loopy Cases is dedicated to providing high-quality products designed to protect your phone. We proudly stand behind the craftsmanship and quality of our products. Our goal is to make products that will outlive the lifetime of your device while keeping it in like-new condition.
All Loopy products are covered under our Loopy Lifetime Guarantee, which specifically covers manufacturing defects, ensuring that you always have the highest quality Loopy Case or accessory that you (and we) expect for each and every device you purchase. We use top-shelf materials to make our products as strong as possible, and our on-site quality control team is trained to ensure you're getting the best product we can produce.
*Please note that damage resulting from normal wear and tear is not covered within our Loopy Lifetime Guarantee
A photo of the issue is required for all warranty claims as well as proof of purchase (valid order number) from Loopycases.com for all products. If a photo and proof of purchase cannot be provided, we will not be able to provide a warranty replacement.
All items must be purchased directly from LoopyCases.com for a product to qualify for a warranty. Warranties are not transferable; therefore, items purchased via 3rd party (i.e. online swaps/resellers, purchased secondhand from another individual, etc.) will not be subject to warranty.
If any product is damaged through delivery or arrives in damaged condition, we must be made aware within 7 days of the marked delivery date. Let us know ASAP! Any damage outside of this timeframe will be attributed to wear and use of the product.
We use some of the highest quality materials known in the industry for our Super Loops to ensure that they are super strong, yet flexible and highly comfortable. However, with the average person using their phone over 100 times per day, Loops are still susceptible to wear and tear over time. To prolong the life of your Loop, we encourage you to wipe down/wash your case occasionally with warm, soapy water to get rid of any debris that may build up in the loopholes and potentially cause issues!
What is covered?
If your Loop breaks at any time, we will replace it under our Loopy Lifetime Guarantee!
What is not covered?
The following instances are considered personal preference or normal wear and tear and not subject to warranty:
- Loop designs fading/rubbing off outside 30 days of purchase
- Lack of marbling on a marble loop
- Please note that every marble Loop is hand-made, therefore, the marbling will be unique for each! Our quality control team ensures that each handmade marble Loop contains marbling that meets our quality standards.
To file a warranty claim, please contact our dedicated customer support team via email at email@example.com and include the following:
- First/Last name on the order
- Order Number
- 1-3 clear/focused photos showing the defect in bright lighting
- Description of the defect
- Shipping address
- Phone model (if applicable)
Please note that this is a replacement-only warranty. No refunds will be issued after 30 days. Our Loopy customer support reserves the right to determine if a product qualifies for a warranty. Loopy customer support also reserves the right to regulate the selection choice of a replacement product.