Our Loopy AirPod Cases are backed by our Lifetime Guarantee. If you experience any issue(s) with your Loopy AirPod Case, please contact us for a warranty replacement.
To file a warranty claim, please contact our dedicated customer support team via email at team@loopycases.com and include the following:
- First/Last Name
- Shipping address
- Original Order Number
- 1-3 clear/focused photos showing the defect in bright lighting
- Description of the defect
A photo of the issue is required for all warranty claims as well as proof of purchase (valid order number) from Loopycases.com for all products. If a photo and proof of purchase cannot be provided, we will not be able to provide a warranty replacement.
All items must be purchased directly from LoopyCases.com for a product to qualify for a warranty. Warranties are not transferable; therefore, items purchased via 3rd party (i.e. online swaps/resellers, purchased secondhand from another individual, etc.) will not be subject to warranty.
If any product is damaged through delivery or arrives in damaged condition, we must be made aware within 7 days of the marked delivery date. Let us know ASAP! Any damage outside of this timeframe will be attributed to wear and use of the product.
Please note that this is a replacement-only warranty. No refunds will be issued after 30 days. Our Loopy customer support reserves the right to determine if a product qualifies for a warranty. Loopy customer support also reserves the right to regulate the selection choice of a replacement product.