Our Loopy Watchbands are backed by our Lifetime Guarantee. If you experience any issue(s) with your Loopy Watchband, please contact us for a warranty replacement.
*Before a replacement can be sent, a photo will need to be provided with one end of the watch band cut off to show the band is defective and is no longer able to be used.
What’s not covered?
Please note that lack of marbling on a watch band is not covered under warranty. This is considered personal preference. Each watchband is hand-made, therefore, the marbling will be unique for each. If you are within 30 days of the ship date of your order, you are more than welcome to return the product for a refund.
To file a warranty claim, please contact our customer support team via email at team@loopycases.com or by filling out our contact form HERE and include the following:
- First/Last Name
- Shipping address
- Original Order Number
- Photo of one end of the watch band cut off to show the band is defective and is no longer able to be used.
- Size of watch band needed
A photo of the issue is required for all warranty claims as well as proof of purchase (valid order number) from Loopycases.com for all products. If a photo and proof of purchase cannot be provided, we will not be able to provide a warranty replacement.
All items must be purchased directly from LoopyCases.com for a product to qualify for a warranty. Warranties are not transferable; therefore, items purchased via 3rd party (i.e. online swaps/resellers, purchased secondhand from another individual, etc.) will not be subject to warranty.
If any product is damaged through delivery or arrives in damaged condition, we must be made aware within 7 days of the marked delivery date. Let us know ASAP! Any damage outside of this timeframe will be attributed to wear and use of the product.
Please note that this is a replacement-only warranty. No refunds will be issued after 30 days. Our Loopy customer support reserves the right to determine if a product qualifies for a warranty. Loopy customer support also reserves the right to regulate the selection choice of a replacement product.