Loopy Cases is dedicated to providing high-quality products designed to protect your phone. We proudly stand behind the craftsmanship and quality of our products. Our goal is to make products that will outlive the lifetime of your device while keeping it in like-new condition.
All Loopy products are covered under our Loopy Lifetime Guarantee, which specifically covers manufacturing defects, ensuring that you always have the highest quality Loopy Case or accessory that you (and we) expect for each and every device you purchase. We use top-shelf materials to make our products as strong as possible, and our on-site quality control team is trained to ensure you're getting the best product we can produce.
*Please note that damage resulting from normal wear and tear is not covered within our Loopy Lifetime Guarantee
A photo of the issue is required for all warranty claims as well as proof of purchase (valid order number) from Loopycases.com for all products. If a photo and proof of purchase cannot be provided, we will not be able to provide a warranty replacement.
All items must be purchased directly from LoopyCases.com for a product to qualify for a warranty. Warranties are not transferable; therefore, items purchased via 3rd party (i.e. online swaps/resellers, purchased secondhand from another individual, etc.) will not be subject to warranty.
If any product is damaged through delivery or arrives in damaged condition, we must be made aware within 7 days of the marked delivery date. Let us know ASAP! Any damage outside of this timeframe will be attributed to wear and use of the product.
Our Loopy watchbands are backed by our lifetime guarantee. If you experience any issue(s) with your Loopy watchband, please contact us for a warranty replacement.
What’s not covered?
Please note that lack of marbling on a watch band is not covered under warranty. This is considered personal preference. Each watchband is hand-made, therefore, the marbling will be unique for each. If you are within 30 days of the ship date of your order, you are more than welcome to return the product for a refund.
To file a warranty claim, please contact our dedicated customer support team via email at firstname.lastname@example.org and include the following:
- First/Last name on the order
- Order Number
- 1-3 clear/focused photos showing the defect in bright lighting
- Description of the defect
- Shipping address
- Phone model (if applicable)
Please note that this is a replacement-only warranty. No refunds will be issued after 30 days. Our Loopy customer support reserves the right to determine if a product qualifies for a warranty. Loopy customer support also reserves the right to regulate the selection choice of a replacement product.