We accept returns for new and unused items within 35 days of purchase! To ensure the most accurate inventory, we are not accepting exchanges.
Please go to our Loopy Return Portal to start your return!
https://loopycases.returnlogic.com
*Please note that Loopy does not cover return shipping costs; the cost of shipping will be deducted from the final refund amount. Original shipping costs are also non-refundable.
If a Loopy case is sent back without the original loop or microfiber bag, or if a tempered glass is returned opened, a 25% restocking fee will be deducted from the refund amount. Also, used/applied tempered glass is not eligible for a return/refund.
***DO NOT follow the link above if you are located outside of the USA. This return portal is for domestic customers only. Please visit THIS link for all international returns.
Returns must be postmarked for return within 35 days of the order date, otherwise, your return will not be processed. Refunds will be processed according to the chosen refund option during the return process. Refunds are issued only after we have received and processed your return at Loopy HQ. If you no longer have access to the original payment method used to place your order, a Loopy store credit will be issued. Please note that a refund cannot be edited after it has been processed.
Items from multiple orders cannot be combined in the same return. The item(s) from each order you are returning will need a separate return label and package. If you combine multiple items from different order numbers in one return, Loopy is not responsible for any return shipping issues.