We are so sorry you’re not 100% satisfied with your new Loopy case. We truly encourage you to use your full 30-day trial to really test out your new Loopy and see how much it truly affects your day-to-day life before making the decision to return. If the incorrect model was ordered or you just aren't a fan of the design, please return the item(s) and place a new order for the correct Loopy directly from our website. Due to needing to keep a close eye on inventory, we are no longer accepting any exchanges.
Returns must be postmarked for return within 30 days of the ship date, otherwise, your return will not be processed. Refunds will go back to the original payment method used for checkout at the time of sale. We cannot refund to a different credit card or bank account. If you no longer have access to the original payment method, a Loopy store credit will be issued.
Please note that used/applied tempered glass is not eligible for a return/refund. If the tempered glass packaging is opened but unused, there will be a 25% restocking fee. If a Loopy case is sent back without the original loop or microfiber bag, a 25% restocking fee will be deducted from the refund amount.
Items from multiple orders cannot be combined in the same return. The item(s) from each order you are returning will need a separate return label and package. If you combine multiple items from different order numbers in one return, Loopy is not responsible for any return shipping issues.
Customers are responsible for all the fees involved in returning items unless the return falls under a warranty or manufacturing issue. Please note that Loopy does not refund original shipping costs. If the item being returned falls under a warranty or manufacturing issue, or you have any questions, please email us at email@example.com and we’d be happy to look into the issue for you.
Please follow the link below to begin a return:
**Please make sure you are entering the correct email used to place the order along with the # sign in front of the order number.
***DO NOT follow the link above if you are located outside of the USA. This return portal is for domestic customers only.