If the incorrect model was ordered or you just aren't a fan of the design, please return the item(s) and then place a new order for the correct Loopy directly from our website. Due to needing to keep a close eye on inventory, we are no longer accepting any exchanges.
Returns must be postmarked for return within 30 days of the ship date, otherwise, your return will not be processed.
Please note that used/applied tempered glass is not eligible for a return/refund. If the tempered glass packaging is opened but unused, there will be a 25% restocking fee. If a Loopy case is sent back without the original loop or microfiber bag, a 25% restocking fee will be deducted from the refund amount.
Items from multiple orders cannot be combined in the same return. The item(s) from each order you are returning will need a separate return label and package. If you combine multiple items from different order numbers in one return, Loopy is not responsible for any return shipping issues.
Customers are responsible for all the fees involved in returning items unless the return falls under a warranty or manufacturing issue. Please note that Loopy does not refund original shipping costs. If the item being returned falls under a warranty or manufacturing issue, or you have any questions, please email us at team@loopycases.com and we’d be happy to look into the issue for you.
Please follow the link below to begin a return:
https://loopycases.returnlogic.com
**Please make sure you are entering the correct email used to place the order along with the # sign in front of the order number.
Your gift card will be available as soon as we issue it! You will receive an email to your specified email address with your gift card code.